Privacy Policy

Endris Arroyo Negron, doing business as A/C Repair (“we,” “us,” or “our”)
Registered messaging brand name: Endris Arroyo Negron
Effective date: September 17, 2026
Last updated: September 17, 2026

This Privacy Policy describes how Endris Arroyo Negron (A/C Repair) collects, uses, and shares information when you call or text our business phone number in connection with our customer-care SMS program (missed-call follow-up).

Business identity

This SMS program is operated by the sole proprietor Endris Arroyo Negron. The trade name / DBA used with customers is A/C Repair. All references to A/C Repair in this policy mean Endris Arroyo Negron operating as A/C Repair.

Information we collect

Mobile phone numbers (caller ID when you call us, and the number you text from)
Call metadata (time of call; whether the call was answered or missed)
SMS content you send to us and automated replies we send
Business configuration set by the account owner (business name, forwarding number, message templates)

How we use information

To provide customer care related to your call or text
To send an automated SMS if we miss your call to our published business number
To continue an SMS conversation when you reply
To notify the business owner of a missed call / new inquiry
To operate, secure, and improve our phone/SMS service

SMS / text messaging disclosures

Program: Endris Arroyo Negron (A/C Repair) customer-care / missed-call SMS.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out. Reply HELP for help. Consent to receive texts is not a condition of purchase.

Mobile information and messaging consent — non-sharing statement

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We do not buy or sell lead lists. We do not use your number for affiliate marketing or third-party promotional campaigns.

Service providers

We use vendors solely to operate our service (for example, telephony/SMS providers such as Twilio, and hosting/database providers). These providers process information only to provide services to Endris Arroyo Negron (A/C Repair), not for their own marketing.

Data retention

We retain call and SMS records as needed to serve customers and operate the business, unless a shorter retention period is required by law or you validly request deletion where applicable.

Your choices

Text STOP to cancel further SMS from this program
Text HELP for assistance
Contact us using the details below with privacy questions

Contact

Endris Arroyo Negron (A/C Repair)
Contact us at our published business phone number (217) 339-3334 regarding this Privacy Policy.